The company is committed to job quality and customer service, with highly trained salesmen and technicians who use a detailed proposal to ensure nothing is left out. They offer a Sureshine Service Guarantee, which promises to remedy any unsatisfactory work at no additional cost. SureShine's dedication to customer service is reflected in their high customer satisfaction ratings, with 95% of customers saying they will use their services again and 99% willing to provide referrals. Project managers are empowered to handle most customer service issues on the spot, and the company's focus on customer service has been their greatest priority since their inception.